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		Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A \| Fitzsimmons, Mona J. Language: İngilizce Publisher: Boston, Mass. : McGraw-Hill/Irwin, c2008Availability: Items available for loan: Merkez Kütüphane (6). Location(s): Genel Koleksiyon HD9980.5 .F549 2008. Place hold Add to cart (remove)
		Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A \| Fitzsimmons, Mona J. Edition: 3rd edition. Language: İngilizce Publisher: Boston, Mass. : McGraw-Hill/Irwin, c2001Availability: Items available for loan: Merkez Kütüphane (2). Location(s): Genel Koleksiyon HD9980.5 .F549 2001. Place hold Add to cart (remove)

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