Tragic design : the impact of bad product design and how to fix it / Jonathan Shariat and Cynthia Savard Saucier.

Includes bibliographical references and index.

Introduction. The Interface that Killed Jenny -- The Role and Responsibilities of Designers -- Design Can Kill. Stupid Errors Versus Stupid Users -- Case Study 1: Therac-25 -- Case Study 2: Ferry Crash in New York City -- Case Study 3: Ford Pinto -- Case Study 4: Flight 148 -- Alternatives to Modes -- Fault Tree Analysis -- Design Can Anger. Why Should You Care About Emotions? -- Characteristics of Impolite Technologies -- Dark Patterns -- Design Can Sadden. The "Dribbblelisation" of Our Users -- Inadvertent Cruelty -- Self-Blame and Humiliation -- "Power User" Features -- Allowing for Abuse -- How to Prevent Causing Sadness -- Design Can Exclude. Accessibility -- Diversity, Inclusive Design, Design for All -- Tools and Techniques. Gather as Much Data as You Can -- Learn to Recognize Emotions -- What We Can Do -- What We All Can Do -- What Designers Can Do -- They Are Doing Good. Physical Good -- Emotional Good -- Inclusion -- Justice -- What Will You Do? -- Companies, Products, and Links -- Index.