Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons , Mona J. Fitzsimmons , Sanjeev Bordoloi. - Eighth edition (international edition) . - XVIII, 524 pages ; 28 cm.
Part I. Understanding services Part II. Designing the service enterprise Part III. Managing service operations Part IV. Quantitative models for service management.
9781259010651
Service industries--Management
HD9980.5 / .F549 2014
Service management : operations, strategy, information technology / James A. Fitzsimmons , Mona J. Fitzsimmons , Sanjeev Bordoloi. - Eighth edition (international edition) . - XVIII, 524 pages ; 28 cm.
Part I. Understanding services Part II. Designing the service enterprise Part III. Managing service operations Part IV. Quantitative models for service management.
9781259010651
Service industries--Management
HD9980.5 / .F549 2014