Service management and marketing : managing the moments of truth in service competition / Christian Grönroos.

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Language: İngilizce Series: Issues in organization and management seriesPublisher: Lexington, Mass. : Lexington Books, c1990Description: xxii, 298 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Vol info	Copy number	Status	Date due	Barcode
Book	Merkez Kütüphane Genel Koleksiyon / Main Collection	Merkez Kütüphane	Genel Koleksiyon	HD9980.5 .G776 1990 (Browse shelf(Opens below))	1	1	Available		0021122

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